Executing that file installs NUP into Program Files/Norton Utilities Premium (not Program Files/Norton Utilities) and from then on it runs fine. If I uninstalled Norton Utilities Ultimate and then downloaded Norton Utilities Premium from my subscription page, that download re-installed Norton Utilities Ultimate, not Premium.įortunately, I had long ago saved the install file that I had downloaded when I installed Norton Utilities Premium in August 2020. I had the same problem: I had Norton Utilities Premium installed, and chose to run a free trial of Norton Utilities Ultimate when that trial expired, Norton Utilities Ultimate wanted me to re-activate it. The fourth tech had it fixed even before I talked to him and I didn't have to go through the BS. Don't let tell them tell you it can't be fixed. As soon as I did that the program reactivated and has worked fine since then. Even more amazing, he told me to log into my account and click on the product key for the utilities premium which had never stopped showing up as active on my account.
Three days later a technician actually did call me. The third time I called Norton and went through the same process, again with no luck, and a promise that someone would call me. I was promised call-backs both times and that never happened. Technicians took over my computer and tried to reinstall utilities premium with no luck. I had two chat sessions which generated two different order numbers. When I opted not to renew it I could not reactivate the utilities premium that I had been using for a couple of years. I see that a lot of subscribers have the same problem I had when I opted for the free trial of utilities ultimate.
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